Since 1928, Asplundh has always been an innovator with a focus to look for a “Better Way” to improve its safety, productivity, and performance. As we grow the business in size and scope, we recognize the need to adopt industry best practices, develop our talent pipeline, improve operations and align more closely to our customers’ expectations. Our mission drives us. Our people inspire us. Asplundh values your skills, education and experiences.

Key Responsibilities

• Responsible for supporting the A/R process for ~20 regional offices under Asplundh Tree.
• Analyze accounts, process write-offs, reconcile accounts, and collect balances.
• Implement collection strategies.
• Communicate with customers on payment related issues, including tackling new customer set ups and helping work through billing discrepancies.
• Reduce unapplied cash by reconciling outstanding items and taking a proactive approach in improving the processes.
• Provide senior management a detail report that summarizes status of accounts and highlight potential issues.
• Work with an analyst who oversees a line of business and all subsidiaries to handle the consolidated cash application function.
• Process and reconcile cash over multiple bank accounts
• Identifies and resolves payment discrepancies and answer inquiries.
• Adhere to documentation and auditing standards and create support for all transactions.
• Provide customer service and resolution by having collections status calls with the client.
• Cross-train within department to support team, when needed
• Quick and accurate critical decision making is a daily activity.

Desired Skills and Experience

• A combination of previous training and education equivalent to two years college or business school and, three years’ experience in direct collections/ billings/cash application. Four-year degree preferred.
• Strong Excel skills required (pivot tables, VLOOKUP, etc.).
• Must be willing and able to communicate clearly, concisely and timely with multiple field offices located throughout the country.
• Strong customer service skills, such as conflict de-escalation and phone/video etiquette
• Ability to create efficiencies and minimize manual processing.
• Ability to process detailed accounting transactions accurately and timely
• Experience with large ERP systems desirable.
• Ability to make decisions consistent with company and departmental standards.
• Willingness to work as a team member.
• Must be able to pass a pre-employment drug screen.

Physical Requirements